An easily implemented, economical and comprehensive centralized mail management system. It allows emails coming in from customers to be automatically handled and routed to the appropriate employees for prompt attention. The tracking features built into VisNetic MailFlow provide supervisors the ability to view all messages, as well as the complete history of each message, to allow them to Streamline and constantly Improve contact. Standard response libraries help companies deliver consistent messages to all customers. VisNetic MailFlow also provides the ability to alert administrators when messages remain unaswered for a specified amount of time.
Features:
Powerful email routing and workflow processing
* Distribute workload effectively among multiple customer service or support representatives
* Flexible message routing criteria
* Robust email auto-processing features (auto-reply, forward copy, etc.)
A centralized library of standard responses to customer inquiries
* Develop a centralized knowledge store that can help representatives be more efficient and accurate with their email replies
* Create standard responses that enforce corporate standards and policies
* Automatic per-representative tracking of most-frequently-used standard responses
